Claims Intake
Intelligent Claims Intake Automation
Learn how you can improve customer satisfaction by transforming automated claims registration, handling, and settlement with Intelligent Automation.
Intelligent Automation for Insurance
Learn about the main drivers for automation in Insurance and find out why Intelligent Automation is the ultimate solution to the challenges that the industry faces today.
They will help you select the best use case for your business and demonstrate how to scale the automation further with Intelligent Automation Cloud.
Conventional approaches have room for improvement
Conventional claims intake processes have plenty of room for improvement, as they are often:
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Time-consuming
Your customers want or need money fast when a claim is made. Intermediate business steps to meet internal review and compliance needs drive frustration and dissatisfaction in a highly competitive industry.
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Irregular
Documents from customers, agents, field adjusters and other stakeholders in the process come in a variety of forms and may not be machine-readable — which adds to the time necessary to make an informed decision on whether and how much to pay.
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Technologically complex
Older, siloed backend systems and tools keep teams shuffling between tabs, screens and documents, which can lead to unsynchronized data and wasted time matching information that lives in disparate places.
Customer service challenges are tough
Source: McKinsey & Company
Adding Intelligent Automation across claims intake improves service
WorkFusion® solutions for automated claims intake are specifically designed for insurance companies seeking to optimize operations and build a long-lasting competitive advantage.
Specialized solutions provide a comprehensive claims processing workflow that automates manual effort in an auditable and consistent manner across all stages of the claims lifecycle.
This automates mundane, repeatable tasks and lets valuable employees focus on working directly with customers to drive satisfaction and provide analysis for the most complex claims.
WorkFusion offers a unified platform with built-in analytics
WorkFusion offers a unified platform with built-in analytics, which provides a lower total cost of ownership.
Since third-party integrations aren’t required, and the solution can be installed on-premise, your critical customer data stays secure and fully transparent for regulators and compliance teams.
Machine learning models, optimized for claims processing, save insurance companies from having to hire teams of data scientists. All this while still providing:
They will help you select the best use case for your business and demonstrate how to scale the automation further with Intelligent Automation Cloud.