Human Resource Email Inquiries
Large insurance companies are overwhelmed with inbound information requests from employees with questions and issues that keep them from focusing on their core job tasks. Human Resources (HR) representatives can receive tens of thousands of emails asking questions, many of which have simple, repeatable answers.
Drive faster response times and allow reps to focus on more complex inquiries by automating email routing and responses with WorkFusion. Let bots do the tedious tasks for you: monitoring inbound email queues, classifying emails, responding quickly and routing any exceptions to specific team members for additional analysis and follow-up.